01Warranty and legal guarantees
Any 8ight commercial warranty is additional to rights provided by applicable consumer law. Nothing on this page excludes, restricts, or replaces a legal guarantee, implied warranty, or statutory remedy that cannot lawfully be limited.
If this page, a written warranty, or another 8ight policy conflicts with mandatory law, the mandatory law controls.
02Expected coverage
The final commercial warranty is expected to cover eligible defects in materials or workmanship that arise during the stated warranty period while 8ight Pro and included hardware are used normally and in accordance with published instructions.
Coverage, duration, included components, battery treatment, lens treatment, and region-specific service options are not final until they appear in the written warranty made available before purchase.
03Possible exclusions
Subject to mandatory law, a commercial warranty may exclude accidental damage, loss or theft, misuse, unauthorized modification or repair, cosmetic wear that does not affect function, damage from use outside published environmental limits, and products with altered or unreadable identifiers.
An exclusion will never be applied to remove a remedy that applicable consumer law requires.
04When coverage begins
The final written warranty will state when commercial coverage begins, how long it lasts, and whether proof of purchase or delivery is used to establish the date. Campaign rewards, direct pre-orders, retail purchases, replacements, and repaired products may have different documentation.
05How to request help
- Contact 8ight support with the purchase email, order or pledge reference, product identifier when available, and a clear description of the issue.
- Include photographs or a short video only when useful and safe to share. Remove unrelated personal information from attachments.
- Follow the troubleshooting or service instructions provided by support. Do not ship hardware until a return or service path is confirmed.
06Assessment and remedies
8ight may reasonably inspect, test, or troubleshoot the product to understand the issue. Depending on the written warranty and applicable law, the outcome may include technical assistance, repair, replacement, price reduction, refund, or another required remedy.
Where consumer law gives you a choice of remedy or requires a remedy within a particular period, those rights remain unaffected.
07Service shipping and costs
The final warranty will explain authorized shipping, packaging, geographic service availability, and who pays eligible service costs. For a valid legal-guarantee or warranty claim, 8ight will cover costs where required by applicable law or the written warranty.
Customers should not send products without authorization. Unapproved shipments can delay service and may not reach the correct service location.
08Captures, accounts, and privacy
Service may require troubleshooting, software updates, reset, or replacement. Before sending a device, back up and remove personal captures where the product allows. Service instructions will explain any required account steps and how device data is handled.
Personal information used for a warranty request is handled under the Privacy Policy.
09Cross-border service
Service methods can vary by purchase region because of product certification, shipping restrictions, parts availability, and local law. The checkout and written warranty will identify supported sales regions and any material service limitations before purchase.
Regional service limits do not remove mandatory rights against the seller or other rights available under local consumer law.
10Contact and escalation
Start with 8ight support. If the first response does not resolve the issue, ask for the warranty case to be reviewed. You may also have access to a consumer authority, dispute-resolution body, court, or other remedy in your jurisdiction.
